Shipping information

Depending on the delivery location you purchase on shopatbeteck.com, different shipping methods will be available. We mostly use DHL Express for international deliveries while in the country, we do that by using Beteck delivery.

Ofcourse! We do ship internationally and it\'s free. For international orders, please contact internationalorders@shopatbeteck.com. If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 237-678 78 98 84 (Cameroon) and +1 (913) 731 6179 (USA).

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 17:00 P.M. West African time will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 1-2 business day to each shipping method’s expected delivery time. On the other hand, if your location is outside of Cameroon, an addition of 2-7 business days should be applied.

Payment information

We gladly accept PayPal, Credit card, Visa, MasterCard in the PayPal payment channel of payment.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Beteck expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.

Orders and returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Add to cart’. Then on the top right of your page, click on the cart icon. Please select the required information such as the made with and engrave on options. Now., click on the \"Continue to checkout\". Before clicking “Place Order” once in your checkout page, please check your Order Details carefully. If you want to ship to another address and do not request that the gift be sent to you, check in the checkbox \\\"ship to different address\\\" then enter the information of the receiver. After confirming your Order, you will be automatically taken to the Payment page depending on the payment method you choose.

In order to operate this action, call us immediately either  at 237-678 78 98 84 (Cameroon) or +1 (913) 731 6179 (USA). Remember, only 70% will be reimburse to you. This is to compensate us of our loss. More over, is impossible to effect changes like altering the product specifications after you\\\'ve ordered.

You can contact our customer support team on the chat icon located at the right-bottom page or click on the contact page and send us a mail (we usually respond within 24 hours). In case, neither those are convenient to you, you can come to our store to make your request or call us through our phone on 237-678 78 98 84 (Cameroon) or +1 (913) 731 6179 (USA)

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Any unanswered questions?

About Us

At Beteck, we put a strong emphasis on simplicity, quality and usefulness of hand-crafted products over other factors. Our hand-made items never get outdated. They are not short-lived as normal articles online and physical, and can be all customized.

(+237) 678 78 98 84

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