Return Policy

Before returning an item, please check our Return conditions, stated in the questions below, to make sure your item is eligible for return. You have 7 calendar days to notify us that you want to return your product after its reception. If your return meets all the requirements, your returns can be initiated via our Online chat or call. Returns are easy.

All items sold on BETECK, under certain conditions, can be returned within a period of 7 days from delivery date. Example: If I received my product on Monday 5th, I have until next Monday 13th to contact Customer Service. NOTE: You have 7 business days to notify your return, online or by calling Customer Service, from the day you received your purchase.

Requirement for a valid procedure

• Proof of purchase (order number, invoice, etc)
• Reason for return has to be valid and return acceptance conditions met (check out below)
• Refund method that you would like and the necessary information associated (bank account number, Cameroon Mobile Money etc.)
• Return form returned with the product

Once your product retrieved we will perform a quality check. If the quality check successful, we will refund you according to your requested refund method. This will happen within 10 days starting your return request submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

YOUR RETURN MUST BE :

• 1. In new condition
• 2. In a sealed condition
• 3. Complete (accessories, original packaging)
• 4. Tags & labels attached

We will arrange a pick-up at your convenience within 48 hours after you submit the return request.